Frequently asked questionsQuick guide to frequently asked questions

Origamee is a cloud platform that digitalises your company's processes in one place: time tracking and clock-in, holidays and absences, shift planning, maintenance with work reports and checklists, a whistleblowing channel and tailor-made solutions for any other process.

Everything is connected, so you stop cross-checking spreadsheets, emails and paper.

Yes. We don't ask you to change the way you work: we analyse your operations, spot what holds you back and adapt Origamee to your processes, with custom developments and integrations if you need them.

That is what companies such as Serveo, Bondalti, Astander, MasOrange and Siemens Gamesa have done.

What takes others months takes weeks with Origamee. We start from a platform that is already built and only adapt what your company needs, so you are in control of your operations as soon as possible.

You pay for value: your fee matches the solution you actually use, with no extras you don't need. And you can add more processes as your company grows.

To find out the price for your case, request a demo and we will prepare a proposal for you.

Yes. Origamee connects to your systems to centralise information and break down silos: for example with your ERP, with Power BI for analytics or with SharePoint, as in the Astander, Bondalti and Siemens Gamesa projects.

Anywhere and on any device: computer, phone or tablet. It is a cloud solution, so your team works the same way in the office, on site or at a client's premises.

Everything recorded in Origamee becomes information: real-time analytics and automatic reports showing what works, where hours are lost and what needs fixing.

It is a way of using Origamee from the AI chat your team already uses. Your employees describe what they have done, as they would to a colleague, and the AI agent turns it into structured, validated data in Origamee, always within your rules and permissions.

You get dedicated support and the platform keeps improving: we add features and refinements without you having to install anything.

First create them on the web platform, then register them on the physical terminal if that is the clock-in method. The order matters: if you go to the terminal first, the device won't find them.

Do it before their first day so they can clock in from the start without problems.

Deactivate it. There's no need to delete it: deactivating frees up the licence for someone else, while the clock-in history is kept in case you need it later.

The employee can send a correction from their account. You get a notification to review it and, if it's correct, approve it with one click. Everything is recorded and traceable.

Yes, at any time. Filter by employee, team or dates and export to Excel or CSV. The file is ready to use, with no need for touch-ups.

The device itself shows whether there is a connection problem. In most cases, a network restart from the terminal menu fixes it in under a minute.

If that does not fix it, call technical support and they will guide you straight away.

By setting up the permitted geolocation area. If the employee is outside that zone when trying to clock in, the system rejects it automatically.

Yes. Before giving it to the new employee, you must unlink it from the previous profile and format it from the terminal. Otherwise, the new employee could clock in under the previous person's identity.

Yes, that's right. Once you start your working day, the system hides the clock-in button so you can't clock in twice by mistake. You'll only see the break and clock-out options until you finish for the day.

Go to “My clock-ins”, tap “Add clock-in” and enter your actual clock-out time. Your manager will receive and review the request and, once approved, your working day will be corrected. No need to call anyone.

The sooner you do it, the better. That way nothing piles up.

Yes. With the Origamee app you can record your start and finish times from anywhere. However, the system checks that you are within the area defined by your company before accepting the clock-in. Make sure location permission is turned on on your phone; otherwise clock-in will not work.

Don't worry. The system automatically blocks duplicate records for 5 minutes. Only the first one will have been saved. You can check it in your daily history.

You'll get an automatic notification once it's handled. You can also see the status in real time in “My clock-ins”: pending, approved or rejected.

Most likely the card isn't properly linked to your profile. Tell your manager or the administrator: they can check it from the dashboard in a few minutes. It's not something you can fix yourself.